Customer Protection
Refund & Returns Policy
Review our guidelines regarding prescription medication safety, damaged goods, and order replacements.
1. Medication Return Restrictions
Due to strict pharmaceutical safety regulations, DirectMedsCenter cannot accept physical returns of prescription medication once dispatched. All sales are final upon dispatch to ensure product integrity.
2. Damaged or Lost Orders
We stand by our Zero-Risk Delivery Guarantee. If your package arrives damaged or is lost in transit by the courier, contact our support team within 48 hours for an immediate free reshipment or full refund.
3. Order Cancellations
You may cancel your order for a full refund only if the package has not yet been dispatched from our fulfillment facility.
